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Understanding Cisco Collaboration Foundations (CLFNDU)

Length 5 days
Version 1.2

Course overview

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Why study this course

The Understanding Cisco Collaboration Foundations (CLFNDU) course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway.

The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level collaboration courses and exams:

Implementing Cisco Collaboration Core Technologies (CLCOR) and exam 350-801
Implementing Cisco Collaboration Applications (CLICA) and exam 300-810
Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) and exam 300-815
Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) and exam 300-820
Implementing Automation for Cisco Collaboration Solutions (CLAUI) and exam 300-835

Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Exam Vouchers: Cisco exam vouchers are not included in the course fees but can be purchased separately where applicable.

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What you’ll learn

After taking this course, you should be able to:

Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
Describe additional considerations for deploying video endpoints in Cisco Unified CM
Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Cisco at Lumify Work

Lumify Work is the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. Lumify Work has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.

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Who is the course for?

Students preparing to take the CCNP Collaboration certification
Network administrators
Network engineers
Systems engineers

Course subjects

Define Collaboration Technology and Benefits
Administering Initial Parameters for Cisco Unified Communications Manager
Exploring Endpoints and the Registration Process
Exploring Codecs and Call Signaling
Managing Users in Cisco Unified Communication Manager
Describing a Basic Dial Plan
Describing Class of Service
Enabling Endpoints and Features
Describing the Cisco ISR as a Voice Gateway
Exploring Cisco Unified Communication Manager Media Resources
Reporting and Maintenance
Exploring Additional Requirements for Video Endpoints
Describing Cisco Unity Connection

Lab outline

Configure Cisco Unified Communication Manager Initial Parameters
Configure the Cisco Unified CM Core System Settings
Configure an Access Switch for an Endpoint
Deploy an IP Phone Through Auto and Manual Registration
Administer Endpoints in Cisco Unified Communications Manager
Create a Local User Account and Configure LDAP
Adding Users in Cisco Unified Communications Manager Create a Basic Dial Plan
Explore Partitions and Call Search Spaces
Explore Private Line Automatic Ringdown (PLAR)
Deploy an On-Premise Cisco Jabber Client for Windows
Implement Common Endpoint Features
Implement Single-Site Extension Mobility Configure Jabber
Configure Voice over Internet Protocol (VoIP) Dial Peers
Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
Control Access to Media Resources
Use Reporting and Maintenance Tools
Explore Endpoint Troubleshooting Tools
Examine the Integration between Unity Connection and Cisco Unified CM
Manage Unity Connection Users

Prerequisites

This course is intended to be an entry-level course. There are no specific prerequisite Cisco courses; however, the following skills are required:

Internet web browser usability knowledge and general computer usage
Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Downloads

Cisco Learning Credits Brochure

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.