ServiceNow Administration Advanced (SNAA)

Length 2 days

Course overview

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Why study this course

The ServiceNow Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.

This course explores the ServiceNow application and how it is defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course examines the importance of reporting. Development and Debugging tools are introduced. Also, ServiceNow's ability to integrate with many third-party applications and data sources is analysed. The course reviews how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist. Tools for data hygiene are reviewed. The course emphasises the importance of maintaining the system to provide a better user experience.

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What you’ll learn

Upon completion of this course, students will be able to:

Identify ServiceNow applications and application components
Explain the difference between application configurations and customisations
Describe best practices for reporting efficiencies within the ServiceNow platform
Introduce students to development and debugging tools
Discuss integrations with the ServiceNow platform
Identify various factors affecting performance

ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.

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Who is the course for?

The ServiceNow Administration Advanced course will prepare administrators through advanced concepts.

Course subjects

Application Data Management
Development and Debugging
Reporting
Integrations
Access and Security
Platform Optimisation and Maintenance-Data
Platform Optimisation and Maintenance-Instance

Prerequisites

Attendees of this course must:

Have completed ServiceNow Administration Fundamentals (SNAF) and be familiar with:
- Application Navigator
- Form configuration
- List configuration
- System settings
- Update Sets
Have some JavaScript experience
Have 2-3 months experience with administration of a ServiceNow instance

THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.