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Problem Solving and Decision Making (PDPSDM)

Length 2 days

Course overview

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Why study this course

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this course, you'll receive training in applying problem solving to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes, and more.

In the workplace, you'll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.

This course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, and identifying options to achieve accurate decision-making and problem solving.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

Apply problem-solving steps and tools
Analyse information to clearly describe problems
Identify appropriate solutions
Think creatively and be a contributing member of a problem-solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes
Understand problem-solving
Make correct and timely decisions
Use problem-solving model and toolkit
Use SWOT Analysis
Make good group decisions
Analyse and select solutions
Plan and organise

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Introduction

Icebreaker
Workshop Objectives

Lesson 2: Getting Real

Pre-Assignment Review
Debrief

Lesson 3: Definitions

Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action

Lesson 4: The Problem Solving Model

Model Overview
Real Problems
Phase One
Phase Two
Phase Three

Lesson 5: Making Decisions

What it Means
Types of Decisions
Facts versus Information
Decision-Making Traps

Lesson 6: Case Study

The Truck
Debrief

Lesson 7: The Problem Solving Toolkit

The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting
More Methods

Lesson 8: Making Good Group Decisions

Working Toward the Decision
Avoiding Fatal Mistakes

Lesson 9: Aspirinia

Decision Information
Individual Actions Steps
Group Planning

Lesson 10: Analysing and Selecting Solutions

Selecting Criteria
Creating a Cost-Benefit Analysis

Lesson 11: Swotting Up

SWOT Analysis
Individual Analysis

Lesson 12: Planning and Organising

Introduction
Follow-Up Analysis
Evaluate
Adapt, Close, and Celebrate

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.