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ServiceNow Performance Analytics Advanced (PAA)

  • Length 2 days
Course overview
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Why study this course

This two-day training course builds upon the knowledge obtained in the ServiceNow Performance Analytics Fundamentals course. Here you'll apply advanced reporting, performance analytics, and application administration skills to take your historic trends and measurements to the next level.

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What you’ll learn

Upon completion of this course, students will be able to:

  • Understanding the Performance Analytics Adoption Journey

  • Identify different Analytics Workspace components

  • Understanding Scripts in Indicator Aggregates, Buckets, and Mappings

  • Restricting Breakdown Element visibility with Allow List and Deny List

  • Using various types of data sources to build data visualisation in Platform Analytics

  • Use Advanced data visualisation techniques for impactful data summaries

  • Building of more interactive dashboard in the Analytics Center

  • Create Filters using data sources and apply them to various Visualisations

  • Using Spotlight to identify high-priority work

  • Leveraging Metrics for Reporting and Metric Based Indicators

  • Applying Formula Indicator Techniques

  • Configuring Index Indicators and External Indicators


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ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.


Who is the course for?

Anyone wanting to learn how to apply advanced data visualisation in platform analytics, performance analytics, and application administration skills to take their historic trends and measurements to the next level.


Course subjects

  • Adoption Journey

  • Platform Analytics Experience

  • Bucket Groups and Scripts

  • Breakdown Security

  • Advanced Data Visualisation Techniques

  • Dashboards and Filtering

  • Spotlight

  • Analytics on Platform Metrics

  • Advanced Formula Indicators


Prerequisites

Attendees must have completed the Service Now Performance Analytics Fundamentals (PAF) course.


THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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