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Microsoft MB-280T04 - Configure a Dynamics 365 Customer Experience Solution

Length 1 day

Course overview

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Why study this course

This one-day workshop allows students to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.

This course is part of a four-course series MB-280T01, MB-280T02, MB-280T03 and MB-280T04). For students seeking the certification or aiming to pass the MB-280 exam, all four courses should be taken. Students have the option to attend all four parts via our five-day Microsoft MB-280T00 - Dynamics 365 Customer Experience Analyst course.

Aligns to certification

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

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What you’ll learn

After completing this course, students will be able to:

Configure a Dynamics 365 Customer Experience Solution

Microsoft Dynamics 365 at Lumify Work

Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.

View all Microsoft Dynamics 365 at Lumify Work courses

Who is the course for?

This course is designed for IT, sales or marketing professionals who want to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.

Course subjects

Manage leads with Dynamics 365 Sales
Manage opportunities with Dynamics 365 Sales
Manage and organise your product catalog with Dynamics 365 Sales
Create emails in Dynamics 365 Customer Insights - Journeys
Build journeys with Dynamics 365 Customer Insights - Journeys
Challenge project - Configure a Dynamics 365 customer experience solution

Prerequisites

Students should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.