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Microsoft MB-280T00 - Dynamics 365 Customer Experience Analyst

Length 5 days

Course overview

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Why study this course

This course introduces model-driven app configuration within the Customer Experience suite, preparing students with the necessary skills to build a Customer Experience solution. The course covers Dynamics 365 Sales, including lead and opportunity management, product catalog organisation, sales order processing, and key features of Microsoft Copilot for Sales. It also teaches students how to use Dynamics 365 Customer Insights to understand and target customers, create unified customer profiles, and build impactful marketing assets.

The workshop at the end of the course allows students to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.

The course is ideal for students seeking the Dynamics 365 Customer Experience Analyst Associate certification or aiming to pass the MB-280 exam. This five-day course combines the four-course series consisting of MB-280T01, MB-280T02, MB-280T03 and MB-280T04 which are also available individually.

Aligns to certification

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

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What you’ll learn

After completing this course, students will be able to:

Implement Dynamics 365 Sales
Configure and customise Dataverse and model-driven apps
Implement the Dynamics 365 App for Outlook
Implement security and customisations in Dynamics 365 Sales
Demonstrate Dynamics 365 Customer Insights capabilities
Extend and enhance Dynamics 365 Sales capabilities

Microsoft Dynamics 365 at Lumify Work

Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.

View all Microsoft Dynamics 365 at Lumify Work courses

Who is the course for?

This course is designed for IT, sales or marketing professionals who want to learn how to leverage model-driven applications, Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft Copilot for Sales for their organisations.

Course subjects

Get started using Dataverse
Create relationships, business rules, calculations, and rollups in Dataverse
Customise the command bar in Power Apps
Visualise, import, and export Microsoft Dataverse data
Work with Dynamics 365 Sales
Set up and use the sales accelerator capabilities in Dynamics 365 Sales
Implement goal management in Dynamics 365 Sales and Customer Service
Enhance Dynamics 365 Sales with tools and apps
Work with real-time features in Dynamics 365 Customer Insights - Journeys
Unlock customer intent with Dynamics 365 Customer Insights - Data
Manage leads with Dynamics 365 Sales
Manage opportunities with Dynamics 365 Sales
Manage and organise your product catalog with Dynamics 365 Sales
Create emails in Dynamics 365 Customer Insights - Journeys
Build journeys with Dynamics 365 Customer Insights - Journeys
Challenge project - Configure a Dynamics 365 customer experience solution

Prerequisites

Knowledge in basic marketing principles
Knowledge in basic sales principles
Basic model-driven application configuration experience
Be familiar with Microsoft Power Apps and basic data modeling principles
Be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.