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Managing Difficult Conversations (WMDC)

Length 1 day

Course overview

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Why study this course

Master the skills to handle and resolve tough conversations with confidence.

In this one-day course, we engage in numerous interactions, and it’s inevitable that some of these will be challenging. Whether these conversations occur face-to-face or virtually with a team member in another location, there are strategies you can implement to make these exchanges more effective. This one-day workshop is designed to provide you with the tools necessary to manage tough conversations and achieve the most favourable outcomes.

Nexacu Public Schedule

Nexacu is part of the Lumify Group, offering you the largest public schedule of end user applications and professional development training in Australia, New Zealand, and the Philippines. You can now access the schedule of courses and book, by clicking on the button below.

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What you’ll learn

After completing this course, participants will be able to:

Define their frame of reference in conversations
Establish a positive intent and set a clear desired outcome
Utilise effective communication skills during challenging dialogues
Develop a script for navigating difficult conversations
Follow a structured approach to conduct tough discussions
Access further resources when needed
Ensure safety is maintained throughout the conversation

Nexacu at Lumify Work

Nexacu is part of the Lumify Group, consistently delivering high-quality, practical, instructor-led courses to skilled end users and professionals across the Asia-Pacific region.

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Who is the course for?

This course is ideal for anyone who regularly engages in challenging conversations, including managers, team leaders, and employees in all roles.

Course subjects

Deciding to Engage in the Conversation

The first step in managing a difficult conversation, even if it happens unexpectedly, is to assess the potential outcomes and determine whether the conversation is worth having. This session will guide participants in evaluating the possible consequences, exploring their frame of reference, establishing a positive intent, and identifying what they wish to achieve from the conversation.

Tools for Effective Conversations

Successful conversations rely heavily on strong communication skills. In this session, participants will learn techniques for managing their body language, speaking persuasively, actively listening, asking insightful questions, and applying probing techniques.

Selecting the Right Time and Place

Participants will receive advice on how to choose an appropriate time and location for a difficult conversation, when they have control over these factors.

Framework for Handling Tough Conversations

Participants will be introduced to a seven-step framework specifically designed for managing difficult conversations. They will also work on creating a customised template to aid in planning future discussions.

Ensuring Personal Safety

This session will teach participants how to navigate conversations that may pose a risk to their safety, offering strategies to remain secure during such exchanges.

Role-Playing Scenarios

To conclude the workshop, participants will engage in role-play exercises, practising how to manage a difficult conversation they have recently encountered.

Workshop Wrap-Up

At the end of the day, participants will have the opportunity to ask any lingering questions and develop an actionable plan to implement the skills they’ve learned.

Prerequisites

No prerequisites required.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.