ITSM Masterclass: IT Service Continuity Management (ITSCM)

Length 1 day

Course overview

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Why study this course

Often referred to as disaster recovery, IT Service Continuity Management (ITSCM) is an ITIL®-aligned discipline that takes a holistic approach to ensure IT services are healthy and able to support the business when required. ITSCM addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. This layering is realised by using technologies that are readily available such as virtualisation and high availability fail-over.

Facilitated by Paul Love, an independent consultant who is industry-recognised for his IT service continuity management knowledge and experience, the event is designed for ITSM professionals either looking to get started with ITSCM or looking to improve their existing effort.

This Masterclass is also available as a two-day private event for up to ten attendees. It includes a pre-course consultation for alignment to business needs. Please contact us for more information and a quote for your team.

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What you’ll learn

Understand what IT service continuity is
Realise the financial and operational benefits of ITSCM
Develop an effective IT Service Continuity Framework
Evaluate your existing IT service continuity management maturity level
Identify your disaster recovery planning gaps
Implement an effective process to ensure your business IT services are available when major incidents and disasters occur
Manage your IT portfolio of disaster recovery planning and testing

ITIL at Lumify Work

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL. We are also a member of the IT Service Management Forum (itSMF) and most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL.

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Who is the course for?

This event is aimed at the beginner/intermediate level for individuals who are:

IT Service Continuity Managers and Process Owners
Risk Managers
Business Continuity Managers
Service Design leads with responsibility for ensuring that service continuity needs are accommodated in solution designs
IT team leads and staff with key continuity management responsibilities
Any individual who needs a greater understanding of how an organisation can make use of ITSCM to enhance the quality of IT services

Course subjects

In this interactive event we will cover:

Understanding ITSCM vs Disaster Recovery (DR) vs Business Continuity Management (BCM)
Understanding the business value of ITSCM
How to implement ITSCM effectively
Guidance on handling common ITSCM risks and challenges
Recognising continuity critical success factors

Prerequisites

There are no pre-requisites for this Masterclass, but a working knowledge of service continuity and/or organisational risk management practices is recommended.

Downloads

ITIL 4 Certification Scheme

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.