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ITIL® 4 Practice: Supplier Management (SM)

  • Length 1 day
  • Inclusions Exam voucher
Course overview
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Why study this course

The ITIL 4 Practice: Supplier Management module focuses on how to ensure that the organisation's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.

The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Supplier Management practice in their everyday work.

The ITIL 4 SM course is part of the ITIL 4 Practice Manager (PM) designation, which encompasses a set of practice-based modules designed for performing specific work or accomplishing an objective. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Included with this course is a digital copy of the official guidance publication, ITIL 4 Supplier Management Practice.

Examination

This course pricing includes a voucher for the ITIL 4 Supplier Management Exam, which is an online proctored exam through PeopleCert. It is a 30-minute closed book exam consisting of 20 multiple choice questions, with a pass mark of 65% (13/20). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. It is also recommended to use the five official guidance publications for study and exam preparation but note they are not permitted to be used in the exam.

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What you’ll learn

This course enables professionals to:

  • Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships

  • Maintain a single point of control on active and planned supplier contracts and services

  • Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled

  • Improve customer satisfaction and loyalty

  • Measure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model


ITIL Accredited Training Organisation logo

ITIL at Lumify Work

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL. We are also a member of the IT Service Management Forum (itSMF) and most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL.


Who is the course for?

This course is intended for professionals who want to validate their skills and knowledge in Supplier Management or are aiming to establish good cross-practice collaboration and effective service value streams.


Course subjects

Supplier Management (SM) Practice

  • Key concepts of the practice

  • The processes of the practice

  • The roles and competences of the practice

  • How information and technology support and enable the practice

  • The role of partners and suppliers in the practice

  • How the ITIL capability model can be used to develop the practice

  • Recommendations for the practice success


Prerequisites

To attend this course you must have achieved a pass in the ITIL 4 Foundation exam. Proof will need to be provided at the time of booking.

Note that to attain ITIL 4 Practice Manager designation, you will also need to hold four other Practice certifications and the ITIL 4 Specialist: Create Deliver and Support certification.


Industry Association Recognition

Project Management Institute (PMI­®)

  • Contact hours: 7 hours

  • Professional Development Units (PDUs): 7 PDUs

Australian Institute of Project Management (AIPM®)

  • Continual Professional Development (CPD) points: 5 points



PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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