ITIL® 4 Specialist: High-Velocity IT (HVIT)

Length 3 days
Inclusions Exam voucher

Course overview

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Why study this course

The ITIL 4 Specialist: High-Velocity IT (HVIT) course is designed to enable practitioners to explore the ways in which digital organisations and digital operating models function in high-velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. This course addresses the specifics of digital transformation and helps organisations to evolve towards a convergence of business and technology, or to establish a new digital organisation.

This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

You should use this course as a tool to improve how you and your coworkers:

Provide products and services
Continually raise your standards of work
Trust and are trusted
Accept ambiguity and uncertainty
Commit to continual learning

The course includes the primary activities in the digital value chain, including what the practitioner does and the resources they use across the lifecycle of digital products to make the right digital investments, realise and deliver resilient digital products and services quickly, ensure that the service consumer realises value from those products and services, assure the conformance of activities with governance, risk, and compliance requirements.

The ITIL 4 HVIT course is part of the ITIL 4 Managing Professional (MP) Designation, which provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

This course includes a digital copy of the ITIL HVIT Official Guidance handbook, containing practical material for reference back in the workplace.

Examination
This course pricing includes a voucher for the ITIL 4 High-Velocity IT (HVIT) Exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 40 multiple choice questions, with a pass mark of 70% (28/40). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Aligns to certification

ITIL Managing Professional (MP) Designation

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What you’ll learn

The purpose of the ITIL 4 HVIT course is to provide candidates with an understanding of:

concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
the digital product lifecycle in terms of the ITIL operating model
the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
how to contribute to achieving value with digital products

ITIL at Lumify Work

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL. We are also a member of the IT Service Management Forum (itSMF) and most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL.

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Who is the course for?

This course is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high-velocity environments. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.

This course and the related certification can be beneficial for the following roles:

Service Management practitioners
Service Owners
Product Owners
Service Designers
Customer/User Experience (CX/UX) Managers/Designers
Account Managers
Service Delivery Managers
Service Level Managers
Enterprise/Service and Solution Architects
Business Analysts
Project Managers
Portfolio Managers
Supplier Relationship Managers
Vendor Managers
Contract Managers

Course subjects

Module 1: Course Introduction

Course Overview
Course Learning Objectives
Target Audience
Characteristics
ITIL 4 Certification Scheme
Course Components
Course Agenda
Exam Details

Module 2: Introduction to High-Velocity IT

High-Velocity IT
Digital Technology
Digital Organisations
Digital Transformation

Module 3: High-Velocity IT Approaches

Relevance of High-Velocity IT Approaches
High-Velocity IT Approaches in Detail

Module 4: High-Velocity IT Operating Models

ITIL Perspective
High-Velocity IT Aspects
High-Velocity IT Applications

Module 5: ITIL Building Blocks for High-Velocity IT

Digital Product Lifecycle
Service Value Streams
Four Dimensions of Service Management
ITIL Management Practices

Module 6: High-Velocity IT Culture

Key Behaviour Patterns
ITIL Guiding Principles

Module 7: Supporting Models and Concepts for Purpose

Ethics
Design Thinking

Module 8: Supporting Models and Concepts for People

Reconstructing for Service Agility
Safety Culture
Stress Prevention

Module 9: Supporting Models and Concepts for Progress

Working in Complex Environments
Lean Culture
ITIL Continual Improvement Model

Module 10: High-Velocity IT Objectives and Techniques

High-Velocity IT Objectives
High-Velocity IT Techniques

Module 11: Techniques for Valuable Investments

Valuable Investments – The Measurement Criteria
Valuable Investments – Need and Benefits
Digital Product Lifecycle and Potential Value Realisation
Prioritisation Techniques
Minimum Viable Products and Services
Product/Service Ownership
A/B Testing

Module 12: Techniques for Fast Developments

Basic Concepts Related to Fast Development
Infrastructure as Code
Reviews
Continual Business Analysis
Continuous Integration / Continuous Delivery (CI/CD)
Continuous Testing
Kanban

Module 13: Techniques for Resilient Operations

Introduction to Resilient Operations
Technical Debt
Chaos Engineering
Definition of Done
Version Control
Algorithmic IT Operations
ChatOps
Site Reliability Engineering (SRE)

Module 14: Techniques for Co-created Value

Basic Concepts of Co-created Value
Service Experience

Module 15: Techniques for Assured Conformance

Introduction to Assured Conformance
DevOps Audit Defence Toolkit
DevSecOps

Prerequisites

A pass in the ITIL 4 Foundation or v3 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI®)

Contact hours: 21 hours
Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM®)

Continual Professional Development (CPD) points: 10 points

Downloads

ITIL 4 Certification Scheme

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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