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ServiceNow Human Resources Fundamentals (HRF)

  • Length 2 days
Course overview
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Why study this course

The ServiceNow® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organisation to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application.

During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.

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What you’ll learn

Upon completion of this course, students will be able to:

  • Review the ServiceNow HRSD solution and its capabilities

  • Configure HR criteria, User criteria, document templates, and HR Profiles

  • Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events

  • Configure HR Case and Task Templates

  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle

  • Explore Skills and auto-assign HR Cases based on skills

  • Learn about the security constraints that determine access to HR data

  • Gain practical knowledge of HR Case Management and HR surveys

  • Drill into results via reporting and dashboards


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ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.


Who is the course for?

This course is for anyone wanting to learn how to automate standard HR processes within an organisation.


Course subjects

  • ServiceNow HRSD

  • Manage HR Access

  • HR Case Management

  • Employee Engagement

  • Track HR Progress


Prerequisites

Attendees must have completed the ServiceNow Administration Fundamentals (SNAF) course.


THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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