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Giving Constructive Feedback (PDGCF)

Length ½ day

Course overview

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Why study this course

This half-day course helps develop essential skills in delivering constructive feedback that positively impacts an individual and the organisation.

Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity, and increase loyalty to the organisation.

You'll gain valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.

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What you’ll learn

After completing this course participants will be able to:

Explain why feedback is essential
Use non-verbal messages
Interpret the speech and actions of people
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Describe six characteristics of effective feedback
Probe effectively
Stay neutral and rational
Be descriptive for easy understanding
Listen, accept and change
Provide feedback in real situations
Understand feedback definitions and terminology
Speak clearly
Use communication strategies
Understand the characteristics of effective feedback
Receive feedback graciously
Test the waters through role-playing

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

Icebreaker
Pre-Assignment Review
Workshop Objectives

Lesson 2: Definitions

Food for Thought
When Feedback is Needed

Lesson 3: Speaking Clearly

Being Descriptive
Staying Neutral

Lesson 4: Communication Strategies

Basic Skills
Probing
Non-Verbal Messages
Interpretation Exercise

Lesson 5: Characteristics of Effective Feedback

Six Characteristics
Formal Feedback Framework
Informal Feedback Framework
State Your Case

Lesson 6: Receiving Feedback Graciously

Receiving Feedback Graciously

Lesson 7: Testing the Waters

Scenario One
Scenario Two
Scenario Three

Lesson 8: Wrapping Up

Words from the Wise

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.