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Foundation Skills for Elite Personal and Executive Assistants - Online ILT

Length 3 hours

Course overview

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Why study this course

This course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

Become highly organised using smart, efficient systems
Learn to manage time more effectively & strategically
Master prioritisation of time
Complete all important tasks and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Set up for Success

Your Web of Influence
Key Personnel in Depth Template
Management (PIT) Personal Information Template
Reflection

Lesson 2: Working in Sync

Email Management
Email Etiquette
Create the email, however direct replies to someone else
Manage your inbox
Follow the READ principle and stay on top of your email
Manage your inbox with Flags and Rules
Reflection

Lesson 3: Time Management

Block Out Times for Your Manager
Organised Review and Preparation Times
Reflection

Lesson 4: Prioritisation to Keep You on Track

That’s a WRAP – Getting It All Done on Time
WRAP Technique
Ranking Priorities
Anticipating Time for Tasks – Using PERT
Beyond Goal Setting
The SMARTR Framework
Writing SMARTR Goals – Template
SMARTR Goal Template
Additional Tips
Goals Deconstructed
Reconstruct Your SMART Goal
Reflection

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.