Microsoft Digital Academy: Dynamics 365 Fundamentals for Sales Bootcamp

Length 4 weeks
Inclusions Exam voucher

Course overview

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Why study this course

Lumify Work is offering the Microsoft Digital Academy for students who need a flexible, self-paced mode of study. If you find it difficult to do full-time training, and would prefer to progress through lessons and learning around your work (and life) schedule, the Microsoft Digital Academy is for you.

This bootcamp-style program is completed over four weeks and includes weekly, online self-paced modules and online Q&A sessions with Lumify Work Microsoft Certified Trainers (MCTs) and industry professionals.

Best of all, you get to learn with a like-minded, fun, and supportive community of students, and you will be ready for your Certification exam once you have completed the course. There’s even a live virtual graduation event!

You can view the program schedule here.

What is the time commitment?

We recommend that you set aside approximately one to two hours per week to ensure you have the depth of knowledge required to pass the exam. This would be enough to complete the self-paced online modules and online Q&A sessions. All events are optional and will be recorded if you can’t attend live and want to watch later.

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What you’ll learn

This program will provide you with a broad introduction to the customer engagement capabilities of Microsoft Dynamics 365.

You'll become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This program will include lectures as well as hands-on labs.

After completing this program, participants will be able to:

Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Microsoft Dynamics 365 at Lumify Work

Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.

View all Microsoft Dynamics 365 courses

Who is the course for?

Ideal for those looking for a broad introduction to the capabilities and functionality of the Microsoft Dynamics 365 platform.

Course subjects

MB-910T00 - Microsoft Dynamics 365 Fundamentals (CRM)

Module 1: Fundamentals of Dynamics 365 Marketing
Module 2: Fundamentals of Dynamics 365 Sales
Module 3: Fundamentals of Dynamics 365 Customer Service
Module 4: Fundamentals of Dynamics 365 Field Service
Module 5: Fundamentals of Dynamics 365 Project Operations (CRM)

Prerequisites

None.

Terms & Conditions

Training is assigned to one user and is not transferable.

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.