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Demystifying Vendor Management

Length 2 days

Course overview

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Why study this course

Ideal for the IT Professional who needs to achieve the best value from vendor and partner relationships.

In this course, you will learn the skills needed to effectively manage vendors. This course is presented in a workshop format, with lectures, exercises, discussion, and real life examples.

During this course you will also be introduced to the procurement life cycle and the core pillars of successful vendor management.

This session enables organisations to more effectively work with their service providers and their own staff to create long term value and increase ROI from each of their vendor relationships.

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What you’ll learn

How to select and retain vendors
How to maintain good vendor relationships
Types of vendor relationships
Signs of relationship deterioration
Reporting and measurement approaches
Negotiation techniques

Lumify at Lumify Work

Lumify Work is the leading information and communications technology training provider in Australia, New Zealand, and the Philippines. In collaboration with our partners, our team designed and curated courses and masterclasses to enable people with skills in consulting, vendor management, IT Service Management (ITSM), and more.

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Who is the course for?

Anyone who interacts with vendors, either as a manager or a user of vendor supplied services.

Course subjects

The lifecycle approach to vendor relationships
Types of vendor relationships
Understanding the vendor and differentiating between organisational and vendor goals
Sources of relationship pain
Selection, management, and retention of vendors
Vendor metrics, balanced scorecards, and reporting
Types of vendor agreements
Contract types
Statements of Work
Service Level Agreements
Negotiation techniques

Prerequisites

None

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.