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Customer Service Training (WCST)

Length 1 day

Course overview

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Why study this course

Learn essential communication techniques, problem-solving skills, and strategies to build lasting customer relationships.

Providing exceptional customer service isn’t just about meeting expectations, it’s about exceeding them. This one-day training course equips you with the skills, strategies, and confidence to handle customer interactions professionally, enhance engagement, and build long-term loyalty. Learn how to master communication, resolve challenges, and create positive customer experiences that drive business success. Perfect for frontline staff, managers, and business professionals looking to enhance their customer service skills.

Nexacu Public Schedule

Nexacu is part of the Lumify Group, offering you the largest public schedule of end user applications and professional development training in Australia, New Zealand, and the Philippines. You can now access the schedule of courses and book, by clicking on the button below.

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What you’ll learn

By the end of this course, you'll be able to:

Understand the key principles of exceptional customer service
Develop effective communication and active listening skills
Learn how to handle customer inquiries and complaints with confidence
Adapt your approach to diverse customer needs and expectations
Build rapport and foster long-term customer relationships
Gain strategies to turn challenging interactions into positive outcomes
Create a customer-first mindset within your organisation

Nexacu at Lumify Work

Nexacu is part of the Lumify Group, consistently delivering high-quality, practical, instructor-led courses to skilled end users and professionals across the Asia-Pacific region.

View all Nexacu at Lumify Work courses

Who is the course for?

This course is suitable for anyone who interacts with customers, including frontline staff, managers, business professionals, and team leaders looking to enhance their customer service skills.

Course subjects

The Power of First Impressions

Understand how customer touchpoints impact brand reputation
Identify why customers leave and how to build customer loyalty
Recognise evolving customer expectations and how to exceed them

Mastering the Art of Communication

Develop active listening skills to understand customer needs
Improve written and verbal communication for clarity and professionalism
Adjust communication styles to enhance engagement and connection

Understanding Your Customers

Learn how cultural diversity affects customer interactions
Adapt service strategies for different generations and customer preferences
Provide inclusive and personalised customer experiences

Choosing to Make a Difference

Apply empathy to create meaningful customer interactions
Balance automation with a human touch in service delivery
Understand the impact of going above and beyond in customer service

Turning Challenges into Opportunities

Learn techniques to de-escalate conflicts and handle complaints professionally
Gain insights from real-world customer service challenges and solutions
Develop a structured approach to resolving customer concerns

Building a Culture of Excellence

Foster a customer-first mindset within your workplace
Shift from reactive to proactive customer service strategies
Uphold service excellence in any situation

Prerequisites

No prior experience is required. This course is suitable for all skill levels and focuses on practical, hands-on learning.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.