Customer Service Training - Online ILT

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?

In order to create higher levels of customer satisfaction, you need to go beyond simply delivering "good" customer service, to develop strong relationships with your customers, proactively anticipate your customers' needs, and exceeding their expectations every single time.

In order to achieve this, it is important to ask yourself some questions:

• Do you or your staff have the right skill sets to deliver exceptional customer service?

• Currently how do you improve your customer service skills and approaches?

• Do you strive to continuously improve your customer service?

• Do you listen to your customers and their needs?

• Do you currently listen effectively to uncover the customer’s true needs?

• Are internal customers understood and prioritised?

In this fun and practical course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills, and learn how to deal with difficult customers.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

This course is delivered in partnership with PD Training.