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Creative Problem Solving (PDCPS)

Length 1 day

Course overview

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Why study this course

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small, in any organisation. This Creative Problem Solving course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Creativity can be learned and fostered as a professional skill, and can provide individual inspiration as well as being a useful team building tool.

This course will provide participants with a complete and practical understanding of the steps involved to analyse, discover, and solve problems in the workplace. Learn to use the many tools and techniques that resolve problems smoothly, quickly, and efficiently. Along with the resolution, we'll also concentrate on the identification and removal of the root cause of a problem.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

Understand the complete process of creatively solving a problem
Ask key questions when gathering information about a problem
Utilise tools to effectively determine what 'the problem is'
Write concrete problem statements
Discover idea-generating tools like affinity diagrams, word chaining, the box method, the "looking through a different lens", and the blink method
Evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
Perform a final problem analysis and then select a solution
Understand the whys and hows of refining and re-refining a solution shortlist
Identify the tasks and resources necessary to implement a solution
Understand how to evaluate and adapt solutions to reality

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

Workshop Objectives

Lesson 2: The Problem Solving Method

Introduction to Six-Step Process
Problem Definition
Information Gathering
Generating Possible Solutions
Analysing the Solutions
Selecting the Best Solution(s)
Planning the Next Course of Action

Lesson 3: Information Gathering

Understanding Types of Information
Identifying Key Questions
Developing Criteria

Lesson 4: Problem Definition

Identifying the Problem
Determining the Scope
Writing the Problem Statement

Lesson 5: Brainstorming Basics

Creating a Creative Space
Setting the Ground Rules
Generating Ideas

Lesson 6: Generating Solutions

Logistical Solutions
Using Affinity Diagrams
Word Chaining

Lesson 7: Generating Solutions (continued)

Using the Box Method
Using the "Looking Through a Different Lens" Method
Using the Blink Method

Lesson 8: Evaluating Solutions

Developing Criteria
Using Cost/Benefit Analysis
Group Voting

Lesson 9: Selecting a Solution

Doing a Final Analysis
Facts versus Intuition
Refining and Re-Refining the Shortlist

Lesson 10: Planning Your Next Steps

Identifying Tasks
Identifying Resources
Evaluating and Adapting

Lesson 11: Recording Lessons Learned

Planning the Follow-up Meetings
Celebrating Successes
Identifying Improvements

Lesson 12: Wrapping Up

Words from the Wise
Parking Lot
Action Plans and Evaluations

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.