Conflict Resolution (PDCR)

Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace. Learning how to manage conflict is a key skill for anyone who works in a team, communicates directly with customers, or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This course provides techniques to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness, Persuasion.

Participants will learn key skills such as how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies, and de-escalating challenging situations. These skills will enable course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving, and preventing conflicts with others.

This course is delivered in partnership with PD Training.