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Communications - Quality Client Service (WCQCS)

Length 1 day

Course overview

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Why study this course

Enhance your communication and client service skills.

This one-day course aims to equip participants with the skills to communicate confidently and improve workplace relationships through better self-awareness and understanding of others. Additionally, it covers key aspects of quality client service, enabling participants to respond effectively to client needs and manage service quality.

Nexacu Public Schedule

Nexacu is part of the Lumify Group, offering you the largest public schedule of end user applications and professional development training in Australia, New Zealand, and the Philippines. You can now access the schedule of courses and book, by clicking on the button below.

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What you’ll learn

By the end of this course, you'll be able to:

Master the art of communication
Understand and adapt communication styles
Identify and remove communication barriers
Recognise internal and external clients
Apply communication skills to client needs
Active listening, telephone techniques, handling complaints
Understand clients with special needs

Nexacu at Lumify Work

Nexacu is part of the Lumify Group, consistently delivering high-quality, practical, instructor-led courses to skilled end users and professionals across the Asia-Pacific region.

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Who is the course for?

This course is suitable for professionals looking to enhance their communication skills and client service abilities.

Course subjects

Master the Art of Communication

Understand and adapt your communication style
Identify and remove communication barriers

Quality Client Service

Identify internal and external clients
Apply communication skills to address client needs
Techniques for active listening, telephone communication, and handling complaints
Understanding clients with special needs

Prerequisites

There are no prerequisites for this course.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.