Project and Programme Management Courses

Change Management V3 Foundation and Practitioner Combined

Length 5 days
Version CMBoK v2
Inclusions Exam vouchers

Course overview

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Why study this course

» This Combined course is also available as two separate courses: Change Management Foundation and Change Management Practitioner.

Change comes about in various forms within organisations due to many factors including projects, team restructuring, business analysis identifying different ways of working, company mergers, and outsourcing. No matter how big or small, they all need to be facilitated with Change Management to ensure a successful result.

The purpose of the APMG Change Management V3 Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informed member of a team working on an organisational change initiative. The Foundation qualification is also a pre-requisite for the Practitioner qualification.

The purpose of the APMG Change Management V3 Practitioner course is to ensure a student has sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. Upon completion of the course a student should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors in the Practitioner's success.

The APMG Change Management V3 (Foundation and Practitioner) qualification is designed to provide a robust foundation of knowledge for anyone involved in organisational change initiatives. Upon completion of this combined qualification students will have the knowledge and understanding necessary to contribute constructively to teams specifying, developing, implementing, and sustaining change initiatives.

The qualification is based upon the Change Management Institute’s (CMI) Change Management Body of Knowledge (CMBoK), version 2. A study guide entitled "The Change Manager's Study Guide" has been developed by APMG and is provided as part of this course.

Examination

This course pricing includes vouchers for the Change Management V3 Foundation Exam and Change Management V3 Practitioner Exam which can be taken via remote proctor. Practice exam papers are provided in the course, and reviewed to assist in preparation.

The Foundation exam is:

40 minutes
50 multiple-choice questions
Requires 50% (25 marks) to pass
Closed book – no other materials are allowed

The Practitioner exam is:

2.5 hours
Objective testing questions based on a case study scenario
5 sections of 16 marks each
Requires 50% (40 marks out of 80) to pass
Open book (The Change Manager’s Study Guide only)

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Aligns to certification

Change Management Certification

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What you’ll learn

Explain how individuals are impacted by change, different ways they may respond to change situations and how learning processes help them adapt
Contribute to development of strategies to help individuals through change, increasing motivation for change and overcoming resistance in order to achieve desired outcomes
Offer insights on how organisations work, how the process of organisational change occurs and the typical roles that collaborate to deliver successful change
Identify key characteristics of an organisations culture, and recognise different types of change process (eg planned and emergent change)
Describe significant elements of the stakeholder engagement process in a change initiative, and relate this to appropriate communications strategies
Discuss with colleagues the different areas of impact of a change initiative, and how momentum for that change might be built and sustained
Outline important aspects of how to build an effective change team, and to contribute to discussions about how to improve the effectiveness of a team
Identify the organisational drivers of a change initiative
Use a range of organisational models to understand, support and sustain change processes whether these changes are planned, emergent or complex, taking account of the culture of the organisation
Apply an appropriate process framework to help plan or understand any particular organisational change
Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process
Contribute effectively to preparation for a change initiative, including building the change team, offering insights which improve team effectiveness
Offer relevant insights in discussions about how to prepare people for change, including planning for learning and motivational issues relevant to different roles and types of people
Help colleagues understand the difference between organisation change and transitions as they affect people, and suggest practical leadership actions at different stages of a change
Support the identification and mapping of stakeholders in a change process and help develop approaches to build and maintain stakeholder engagement
Draft the communications plan for a change initiative, taking proper account of the various stakeholders and of an appropriate range of communication channels
Recognise signs of resistance to change and propose actions to mitigate it
Propose a range of levers by which a change can be sustained and become embedded in the organisation

APMG International at Lumify Work

APMG International is an award-winning Examination Institute. APMG accredits professional training and consulting organisations and manages certification schemes for knowledge-based workers.

Lumify Work is an Accredited Training Organisation for APMG courses and certifications.

View all APMG International at Lumify Work courses

Who is the course for?

This qualification is aimed at individuals who are involved in change initiatives, requiring a working knowledge of the key principles of change management. It will significantly help those who need to know the terminology used and some of the theory behind the practice. It will also help key staff involved in the design, development, and delivery of change programmes, including change leaders, change agents, change implementers, change support, and operational line managers / staff.

Management
Change Managers / Specialists / Practitioners
Programme / Project Managers
Supervisors and Team Leaders
Consultants
Facilitators
Business Analysts
Human Resources staff
Professional Development personnel

Course subjects

Organisational Context and Approach

Organisational culture
Structuring your approach
Agile practices

People and Change

Individual differences
Human response to change
Human motivations and drives
Change formula and change anxieties

Learning and Change

Competence and learning

Change Leadership and Teams

Key roles in organisational change
Change agent's role and personal influence
Leadership and psychological safety
Leadership, culture and organisational change
Teams and change

Stakeholder Engagement

Identifying and segmenting stakeholders
Stakeholder analysis
Building engagement

Communication

Barriers and biases
Change communication approaches
Developing key messages
Appealing to hearts and minds
Communication channels (Push-Pull and Lean-Rich)
Communication planning and strategy

Work of the Change Manager

Assessing change impact
Resistance to change
Change analytics

Foundation Exam Preparation

Sustaining Change

Types of levers for change
Tipping point and critical mass
Roger's adoption model

Learning for Change

Introduction to effective instruction
Learning needs and objectives - knowledge, skills, and attitudes

Coaching for Change

Active listening
Giving developmental feedback
Framework for coaching

Handling Conflict in Change

Conflict in change situations
Conflict management

Facilitation for Co-Design

Facilitation principles

Tailoring Change Management Approaches for Different Scenarios

Practitioner Exam Preparation

Prerequisites

None

Industry Association Recognition

Project Management Institute (PMI®)

Contact hours: 35 hours
Professional Development Units (PDUs): 35 PDUs

Australian Institute of Project Management (AIPM®)

Continual Professional Development (CPD) points: 20 points

International Institute of Business Analysis (IIBA®)

Credit hours: 35 hours
Continuing Development Units (CDUs): 35 CDUs

APMG Exams

To comply with APMG International requirements, Lumify Work cannot provide APMG training courses (AgileBA®, AgilePM®, AgilePgM®, Better Business Cases™, Change Management, Facilitation, and Project Planning & Control™) without the corresponding official exam.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.