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AI+ Customer Service

Length 1 day
Inclusions Exam Voucher

Course overview

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Why study this course

The AI+ Customer Service one-day course is designed for professionals aiming to revolutionise customer experiences through Artificial Intelligence (AI).

Begin with an introduction to AI's role in customer service and delve into understanding various AI technologies. Learn effective data collection and analysis techniques crucial for AI implementation. Explore strategies for implementing AI solutions and optimising customer experiences. Ethical considerations and building trust are emphasised to ensure responsible AI deployment. Dive into the future landscape of AI in customer service, preparing for upcoming advancements.

Conclude by crafting a comprehensive AI strategy tailored to your organisation's needs. Throughout the course, emphasis is placed on practical application, ensuring participants are equipped with the skills to navigate the evolving customer service landscape seamlessly. Gain a competitive edge by mastering AI-driven strategies, fostering customer satisfaction, and propelling organisational growth.

Exam and certification

This course also prepares students for the AI+ Customer Service certification, and an exam voucher is included with the course.

The exam is:

90 minutes
50 multiple choice / multiple response questions
Pass mark is 35 out of 50 (i.e. 70%)
Online via AI Proctoring platform

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What you’ll learn

This course is designed to teach participants how to:

Select, deploy, and manage AI technologies within customer service settings to enhance efficiency and effectiveness
Collect, analyse, and utilise customer data through AI tools to improve service delivery and customer satisfaction
Use AI to personalise and enhance customer interactions, ensuring a seamless and satisfying customer journey
Develop strategic thinking skills necessary to design and implement a comprehensive AI strategy tailored to their organisation’s needs, including considerations for ethical use and trust in AI systems.

AI CERTs at Lumify Work

AI CERTs™ stands at the forefront of AI and blockchain certification, offering world-class programs that prepare individuals to lead in these rapidly growing fields. AI CERTs courses and certifications are vendor agnostic and designed to bridge the gap between theoretical knowledge and practical application, ensuring learners are equipped to make an immediate impact in their careers.
Lumify Work is an Authorized Training Partner for AI CERTs in Australia, New Zealand, and the Philippines.

View all AI CERTs at Lumify Work courses

Who is the course for?

This course is intended for:

Business Leaders
Customer Service Managers
Marketing Executives
Corporate Strategists
Customer Service Executives

Course subjects

Module 1: Overview of AI

Introduction to Artificial Intelligence (AI) in Customer Service
Relevance of AI in Customer Service
Understanding AI Technologies

Module 2: Overview of Machine Learning

Introduction to Machine Learning
Natural Language Processing (NLP)
Deep Learning and Neural Networks

Module 3: Data Collection and Analysis

Gathering Customer Data
Data Quality and Integrity
Analysing Data for Insights

Module 4: Implementing AI Solutions

AI Solutions for Customer Service
Integration into Customer Service Systems
Training and Change Management

Module 5: Optimising Customer Experiences

Using AI to Create Personalised Customer Interactions
Increasing Service Efficiency with AI
Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

Ethical AI Use in Customer Service
Building Trust through Transparency
Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

Emerging Trends and Advancements in AI Technologies
Innovative Use Cases for AI in Customer Service
Preparing for AI Evolution in Customer Service

Module 8: Creating an AI Strategy for Your Organisation

Developing Strategic Plan for AI Implementation and Evolution
Cultivating an AI-Driven Culture
Overcoming Challenges and Measuring Success

Prerequisites

Foundational understanding of AI and its applications in business, no professional expertise required
Willingness to learning about how AI can be integrated into customer service practices
A curiosity to explore innovative customer service strategies using AI tools

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.