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Advanced Skills for Elite Personal and Executive Assistants (PDASEA)

Length 1 day

Course overview

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Why study this course

This one-day Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

You'll learn to develop and enhance your social intelligence and flexibility to adapt to your manager's working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality, and much more.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

Adapt to their manager’s needs and style of working
Take initiative when needed
Develop social intelligence
Develop basic business acumen
Understand the importance of office management
Listen actively
Understand and use social media management
Handle difficult people and situations

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

During this course, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.

Lesson 1: The advanced elite PA and EA

Role defined
Competencies of an elite PA/EA

Lesson 2: Working with your manager

LDP Review - Communication Evolution Tool
Ok so that’s thinking and doing.... How about communicating?
Adjusting your style for a better approach

Lesson 3: Handling difficult and demanding people in the workplace

Four general intents shaping behaviour
What drives behaviour?
Coping techniques for difficult and demanding managers
Seven types of difficult managers and colleagues to manage

Lesson 4: Negotiation with multiple managers vs tasks

Should I negotiate or say NO to the task?
Should I say YES to the person but NO to the task?

Lesson 5: Managing the office

Delegation below, sideways, and upwards
Ten rules for successful delegation
- 1. Determine what can be delegated
- 2. Pick the right person
- 3. Explain why you are delegating
- 4. Be specific be SMARTER
- 5. Set them up for success
- 6. Touch base
- 7. Don’t micromanage
- 8. Offer feedback / Ask for feedback
- 9. Say thanks and be patient
- 10. Don’t over delegate
Delegating to profiles

Lesson 6: Social media management

Nine steps to help you manage social media
1. How often
2. Dealing with negative comments
3. Do I need to check with anyone?
4. If in doubt, don’t post it!!!
5. Rules for using photos and videos
6. Sharing Information
7. Engagement
8. Monitoring
9. Physical posting vs auto posting

Lesson 7: Work-life balance

Distress versus eustress
Causes of stress
Four major signs and symptoms of stress
Are you fuelling the fire?
Control your cortisol
Mindfulness

Lesson 8: Reflections

Create an Action Plan
Accountability = action

Prerequisites

Participants should have already completed Foundation Skills for Elite Personal and Executive Assistants or have extensive experience as a PA/EA.

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.