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Active Listening (PDAL)

Length ½ day

Course overview

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Why study this course

This fun and interactive half-day Active Listening Skills course will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

You'll learn crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard, and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course participants will be able to:

Engage more effectively through actively listening
Understand the difference between ‘hearing’ and ‘listening’
Use techniques to listen actively
Increase their awareness of communication behaviours
Understand how emotions effect their ability to listen
Paraphrase and restate for clarification
Manage and encourage constructive collaboration

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

Pre-Assignment Review
Workshop Objectives
Action Plans

Lesson 2: How Well Do You Actively Listen?

Group Activity

Lesson 3: What Affects Listening?

What Affects Listening?
Things That Prevent Us From Listening
Listen – Really Listen – Using Minimal Encouragers
Why Use Minimal Encouragers?

Lesson 4: Determine Your Communication Behaviours

REACH and Communication Styles
Step 1: Increase your awareness and adaptability
Step 2: Adapt your approach

Lesson 5: Verbal Communication Skills

Listening and Hearing; They Aren’t The Same Thing
Focused Listening
Asking Questions
Open Questions
Closed Questions
Clarifying Questions
Body Language

Lesson 6: High Emotion - Low Intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions

Lesson 7: Tips and Tricks to Manage a Brainstorming Environment

Tips and Tricks

Lesson 8: Wrapping Up

Words from the Wise
Action Plans

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.