ServiceNow Certified System Administrator (CSA)

ServiceNow is the intelligent platform for end-to-end digital transformation.

Overview

The ServiceNow Certified System Administrator exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.

Successfully passing this Certification exam also establishes a set of skills necessary to continue on additional ServiceNow Certification paths. It is a prerequisite for advanced courses.

Recommended experience:

Industry experience with database concepts and system management
System administrator role and/or access to ServiceNow administrative applications and modules
Some knowledge of IT Help Desk processes and the incident, problem, and change workflows are also helpful
Three to six months of experience using and/or maintaining a ServiceNow instance
General familiarity with industry terminology, acronyms, and initialisms

Request Certification Information

Prepare for the exam

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site.

ServiceNow training

Build your skills with the required courses:

Welcome to ServiceNow free on-demand course
ServiceNow Administration Fundamentals (SNAF) course

Upon completion of the ServiceNow Administration Fundamentals course, students will be eligible to purchase a nontransferable voucher code to register for the ServiceNow Certified System Administrator exam.

Schedule your exam

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. The mainline exams are offered at Kryterion Test Centres or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

Courses

ServiceNow Administration Fundamentals (SNAF)