Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Lumify Work offers an extensive range of Microsoft certifications in a variety of topics such as Azure, Dynamics, Microsoft 365, Power Platform, and more.

Overview

As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has:

Participated in or plans to participate in Dynamics 365 Sales implementations.
An understanding of an organisation's sales process.
An understanding of the seller's perspective (user experience).
The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities.

Recommended approach:

Step 1: Review the skills and knowledge required to certify.

Step 2: Train for certification exams.

Course: Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst

The above five-day course combines the four-course series consisting of MB-280T01, MB-280T02, MB-280T03 and MB-280T04 which are also available individually.

For students seeking to pass the MB-280 exam, all four courses should be taken either individually or via the five-day combined course.

Step 3: Schedule the MB-280 exam and get certified.