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Overview
As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has:
Participated in or plans to participate in Dynamics 365 Sales implementations.
An understanding of an organisation's sales process.
An understanding of the seller's perspective (user experience).
The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities.
Recommended approach:
Step 1: Review the skills and knowledge required to certify.
Step 2: Train for certification exams.
Course: Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst
Step 3: Schedule the MB-280 exam and get certified.