Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Overview

As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has:

• Participated in or plans to participate in Dynamics 365 Sales implementations.

• An understanding of an organisation's sales process.

• An understanding of the seller's perspective (user experience).

• The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities.

Recommended approach:

Step 1: Review the skills and knowledge required to certify.

Step 2: Train for certification exams.

Course: Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst

The above five-day course combines the four-course series consisting of MB-280T01, MB-280T02, MB-280T03 and MB-280T04 which are also available individually.

For students seeking to pass the MB-280 exam, all four courses should be taken either individually or via the five-day combined course.

Step 3: Schedule the MB-280 exam and get certified.