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The ITIL® Practice Manager (PM) is one of three intermediate designations in the ITIL 4 certification scheme.
ITIL PM is comprised of 34 Management Practices, with some available as part of Specialist tracks of five practices.
Overview
ITIL Practice Manager (PM) is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. Individuals can demonstrate their understanding and application of the concepts covered in the ITIL Management Practices at both strategic and operational levels, maximising value from these practices.
ITIL PM consists of practice-based modules which can be bundled, mixed, and matched. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.
ITIL PM contains three Specialist tracks, each consisting of a set of five individual practices:
Monitor, Support and Fulfil (MSF)
Incident Management Practice
Service Desk Practice
Service Request Management Practice
Monitoring and Event Management Practice
Problem Management Practice
Plan, Implement and Control (PIC)
Change Enablement Practice
Release Management Practice
Service Configuration Management Practice
Deployment Management Practice
IT Asset Management Practice
Collaborate, Assure and Improve (CAI)
Relationship Management Practice
Supplier Management Practice
Service Level Management Practice
Continual Improvement Practice
Information Security Management Practice
Prerequisite: Successful completion of either ITIL 4 Foundation or v3 Foundation certification.
To be awarded ITIL Practice Manager designation you must complete any combination of five practices and also hold ITIL 4 Specialist: Create, Deliver and Support certification.
