Certified Implementation Specialist: IT Service Management (CIS-ITSM)

ServiceNow is the intelligent platform for end-to-end digital transformation.

Overview

The ServiceNow Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Recommended experience:

Six months general ServiceNow platform experience
Six months ServiceNow Implementation experience
General familiarity with industry terminology, acronyms, and initialisms

Request Certification Information

Prepare for the exam

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site.

ServiceNow training

Build your skills with the required ILT courses:

Upon completion of the ITSM Implementation course, students will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist - IT Service Management exam.

Schedule your exam

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. The mainline exams are offered at Kryterion Test Centres or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

Courses

ServiceNow IT Service Management Fundamentals (ITSMF)

ServiceNow IT Service Management Implementation (ITSMI)