Certified Implementation Specialist: Human Resources (CIS-HR)

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Overview

The ServiceNow Certified Implementation Specialist - Human Resources exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

Recommended experience:

Practical knowledge of Human Resources processes and some knowledge of IT Service Request workflows is also helpful
Three to six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
Participation in at least one ServiceNow HR deployment project
General familiarity with HR industry terminology, acronyms, and initialisms
Specific HR applications:
- HR Case Management
- Lifecycle Events
- Journey Designer
- HR Integrations
- HR Administration
- HR Dashboards and Reports
For each HR application, know the following:
- Baseline application functionality, features, tables, and roles installed with each application
- Basic and advanced operations performed by HR users and the system
- System architecture and security
- Key tables used in the application and their relationships
- Roles and default Access Controls
- Integration capabilities
- Selection of appropriate features and functions to meet business requirements
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

Request Certification Information

Prepare for the exam

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site.

ServiceNow training

Build your skills with the required ILT courses:

Upon completion of the Human Resources Implementation course, students will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist - Human Resources exam.

Schedule your exam

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. The mainline exams are offered at Kryterion Test Centres or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

Courses

ServiceNow Human Resources Fundamentals (HRF)

ServiceNow Human Resources Implementation (HRI)