Certified Implementation Specialist: Field Service Management (CIS-FSM)

ServiceNow is the intelligent platform for end-to-end digital transformation.

Overview

The Certified Implementation Specialist - Field Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service solution.

Recommended experience:

Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
Participation in at least one ServiceNow Field Service Management deployment project
General familiarity with industry terminology, acronyms, and initialisms

Request Certification Information

Prepare for the exam

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site.

ServiceNow training

Build your skills with the required ILT courses:

ServiceNow Field Service Management Implementation (FSMI)

Upon completion of the Field Service Management Implementation course, students will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist - Field Service Management exam.

Schedule your exam

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. The mainline exams are offered at Kryterion Test Centres or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

Courses

ServiceNow Field Service Management Implementation (FSMI)