Overview
COURSE RETIREMENT: This course and its associated certification will be retiring on 1 August 2025. The last day to sit the exam is 1 February 2026. NO EXTENSION can be provided.
The Certified Agile Service Manager (CASM)® two-day course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.
Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organisations fully embracing DevOps and agile practices see higher rate of revenue and profit growth, and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.
To obtain the CASM certification:
Sit the Agile Service Manager (CASM) course
Pass the CASM exam
Included with your course is an exam voucher to sit an online proctored exam through PeopleCert. The CASM exam is open book, 60 minutes, consists of 40 multiple-choice questions, and at least 26 questions must be correctly answered to pass (65%). Successfully passing the exam will earn you the Certified Agile Service Manager designation.
