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ServiceNow Performance Analytics Fundamentals (PAF)

  • Length 2 days
  • Price  NZD 3059 exc GST
Course overview
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Why study this course

During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.

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What you’ll learn

Upon completion of this course, students will be able to:

  • Use Performance Analytics Visualisations including Scorecards, Dashboards, Time Series, Targets, and Forecasts

  • Explore the Performance Analytics data structure

  • Manage Performance Analytics Roles

  • Generate Automated Indicators

  • Build Formula Indicators

  • Construct Breakdowns, Elements Filters, and Bucket Groups

  • Set up Data Collector Jobs

  • Work with Dashboards and Data Visualisations


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ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.


Who is the course for?

This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application.

This course may also be of benefit to Service Owners who plan to develop requirements and specifications for Indicator and Dashboard creation.


Course subjects

  • Introduction to Performance Analytics

  • Data Collection

  • Automated Indicators

  • Automated Breakdowns

  • Analytics Hub

  • Formula and Manual Indicators

  • Targets and Thresholds

  • Data Visualisations and Dashboards


Prerequisites

Attendees should have completed the ServiceNow Administration Fundamentals (SNAF) course and have some experience with ServiceNow; advanced experience is not necessary.


THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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