During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Platform Analytics application.
Note: Platform Analytics was previously known as Performance Analytics.
Upon completion of this course, students will be able to:
Use Platform Analytics Visualisations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
Explore the Platform Analytics data structure
Manage Platform Analytics Roles
Generate Automated Indicators
Build Formula Indicators
Construct Breakdowns, Elements Filters, and Bucket Groups
Set up Data Collector Jobs
Work with Dashboards and Data Visualisations
ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.
This course is designed for Platform Analytics Administrators and Power Users who plan to administer the Platform Analytics application.
This course may also be of benefit to Service Owners who plan to develop requirements and specifications for Indicator and Dashboard creation.
Attendees should have completed the ServiceNow Administration Fundamentals (SNAF) course and have some experience with ServiceNow; advanced experience is not necessary.
A high-level overview of the Platform Analytics architecture, components, data flow, stakeholders, and deployment process is required to get the most out of this course. New Platform Analytics users should complete the Platform Analytics Overview – a self-paced, on-demand eLearning.
Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
