This course will teach you how to build copilots, manage topics and trigger phrases, configure nodes, manage variables and entities, configure Generative AI, retrieve data from Dataverse, and deploy copilots in various channels. This course will allow you to practice your copilot building skills by configuring a copilot and publishing it to a Teams channel
After completing this course, students will be able to:
Build a copilot by using Microsoft Copilot Studio
Use topics to create and manage conversation paths in a bot
Work with topic triggers and conversation nodes
Add branching to a topic
Use system topics and create topics from content
Set up fall-back topics to handle unrecognised user input
Understand entities and custom entities
Initiate Power Automate flows directly from topics in your copilot
Configure copilot to pass conversations to applications such as Omnichannel for Customer Service
Extract content from support pages and configure it into copilot topics that you can use in conversations
Discover how the copilot can call Microsoft Power Automate actions to retrieve data from Dataverse for Teams
Publish the copilot to your team or the whole company
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft technical courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Participants use Microsoft Copilot Studio to solve business problems with copilots. They are familiar with the capabilities and limitations of Copilot Studio and are self-directed and solution focused but may not have formal IT training. They are comfortable using technology to solve business problems with a personal growth mindset.
Participants should be familiar with Microsoft Copilot Studio, Microsoft Teams, and Microsoft Power Platform.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
