What you’ll learn
After completing this course, students will be able to:
Microsoft Dynamics 365 at Lumify Work
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Who is the course for?
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organisations.
Course subjects
Work with real-time features in Dynamics 365 Customer Insights - Journeys
Create emails in Dynamics 365 Customer Insights - Journeys
Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys
Create forms in Dynamics 365 Customer Insights - Journeys
Manage consent in Dynamics 365 Customer Insights - Journeys
Build journeys with Dynamics 365 Customer Insights - Journeys
Manage leads and scoring in Customer Insights - Journeys
Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys
Unlock customer intent with Dynamics 365 Customer Insights - Data
Get started with Dynamics 365 Customer Insights - Data
Ingest data into Customer Insights - Data
Create a unified customer profile in Dynamics 365 Customer Insights - Data
Work with Dynamics 365 Customer Insights - Data
Enrich data and predictions with Customer Insights - Data
Manage external connections with Customer Insights - Data
Configure and administer Customer Insights - Data
Prerequisites
Students should have knowledge in basic marketing principles. Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
