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This three-day training course in ITIL® 4 Collaborate, Assure and Improve (CAI) is focused on the five practices related to the management, building, and support of relationships and understanding with stakeholders and suppliers. It aims to deliver Service Assurance and continually improve services and security through managed processes and effective collaboration. Structured and aligned around the ITIL framework, it also aims to derive value from optimising the interaction within the value stream.
The ITIL 4 CAI course is part of the ITIL 4 Practice Manager (PM) designation, which encompasses a set of practice-based modules designed for performing specific work or accomplishing an objective. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Included with this course are digital copies of the five official guidance publications:
ITIL 4 Relationship Management Practice
ITIL 4 Supplier Management Practice
ITIL 4 Service Level Management Practice
ITIL 4 Continual Improvement Practice
ITIL 4 Information Security Management Practice
Examination
This course pricing includes a voucher for the ITIL 4 Collaborate, Assure and Improve exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 60 multiple choice questions, with a pass mark of 65% (39/60). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. It is also recommended to use the five official guidance publications for study and exam preparation but note they are not permitted to be used in the exam.