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Implementing Cisco Collaboration Applications (CLICA)

Length 5 days
Price NZD 5995 exc GST
Version 1.2

Course overview

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Why study this course

This course teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.

This course also earns you 40 Continuing Education (CE) credits towards recertification.

Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Exam Vouchers: Cisco exam vouchers are not included in the course fees but can be purchased separately where applicable.

Aligns to certification

Cisco Certified Network Professional (CCNP) Collaboration

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What you’ll learn

After taking this course, you should be able to:

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customise the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot Chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
Configure call recording and monitoring

Cisco at Lumify Work

Lumify Work is the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. Lumify Work has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.

View all Cisco at Lumify Work courses

Who is the course for?

This course is designed primarily for professionals in the following job roles:

Collaboration engineers
Collaboration administrators

Course subjects

Cisco Unity Connection Integration
Cisco Unity Connection Call Handlers
Cisco Unity Connection Troubleshooting
SSO for Cisco Unified Communications Applications
Cisco IM and Presence and Cloud Messaging
Cisco IM and Presence and Jabber Customisation
Cisco IM and Presence Compliance Message Archiving
Webex App Troubleshooting
Cisco Unified Attendant Console
Call Recording and Monitoring

Lab Outline

Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralised Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a SPAN-Based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring

Prerequisites

Before taking this offering, you should have:

Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.

Downloads

Cisco Learning Credits Brochure

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.