The ServiceNow® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organisation to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application.
During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.
Upon completion of this course, students will be able to:
Review the ServiceNow HRSD solution and its capabilities
Configure HR criteria, User criteria, document templates, and HR Profiles
Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events
Configure HR Case and Task Templates
Create HR Knowledge articles and learn about the Knowledge Management lifecycle
Explore Skills and auto-assign HR Cases based on skills
Learn about the security constraints that determine access to HR data
Gain practical knowledge of HR Case Management and HR surveys
Drill into results via reporting and dashboards
ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.
This course is for anyone wanting to learn how to automate standard HR processes within an organisation.
Attendees must have completed the ServiceNow Administration Fundamentals (SNAF) course.
Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
