Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace. Learning how to manage conflict is a key skill for anyone who works in a team, communicates directly with customers, or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.
This course provides techniques to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness, Persuasion.
Participants will learn key skills such as how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies, and de-escalating challenging situations. These skills will enable course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving, and preventing conflicts with others.