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Communication Skills [NZPD]

Length 1 day
Price NZD 695 exc GST

Course overview

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Why study this course

This Communications Skills training course helps people communicate appropriately and clearly in any situation.

Learn powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately. You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills, and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

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What you’ll learn

After completing this course, participants will be able to:

Gain insight into their individual personality type and communication preferences by using a proprietary REACH profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise pitch, tone and speed
Master the S.T.A.R. method for speaking on the spot
Learn to use and read body language appropriately
Learn how to listen more actively and effectively
Gain valuable insights by asking open-ended questions
Become a more effective communicator through the use and application of practical tools

Lumify at Lumify Work

Lumify Work is the leading information and communications technology training provider in Australia, New Zealand, and the Philippines. In collaboration with our partners, our team designed and curated courses and masterclasses to enable people with skills in consulting, vendor management, IT Service Management (ITSM), and more.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Communication is key to success

Five Habits of Highly Effective Communicators

Lesson 2: REACH - Communication Evolution Tool

Adjusting Your Style for a Better Approach
Communicating When Stressed

Lesson 3: Bridge the Gap to Communication Barriers

The Communication Process
Types of Barriers
Self-Awareness - Johari Window

Lesson 4: Beyond Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Para-Verbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Lesson 5: Active Listening

Eight Common Barriers to Effective Listening and How to Overcome Them
Quadrant of Cognitive/Explanatory Styles
Understanding Active Listening
Sending Good Signals to Others
Ladder of Inference

Lesson 6: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Lesson 7: Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Using “I” Messages
Active Constructive Response - ACR

Lesson 8: Reflections

Create an Action Plan
Accountability = Action

Prerequisites

None

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.