Cisco U.

Frequently Asked Questions about Cisco U.

What is Cisco U.?
Cisco U. is a digital learning experience built around the user. It guides learners and teams to their tech learning goals. Whether you need training to seek a certification, role, or solution, Cisco have you covered, with courses, community, and deep content for both Cisco and third-party technologies, shaped to how you learn. Cisco U. can accelerate digital transformation for any customer or organisation. 

Which subscription is right for me?
Cisco U. Essentials includes fundamentals training and associate level cert prep suitable for career changers or someone early-in-career.
Cisco U. All Access includes all training and all cert prep suitable for mid-to-expert level learners.

What is a Learning Path?
A Learning Path is a curated set of material that allows you to move through a topic at your own pace. Assessments are sprinkled throughout so that you can test your knowledge as you go.

How long does it take to complete training on Cisco U.?
Cisco U. Learning Paths display the estimated amount of time per learning track to help the learner determine the time it will take to complete their learning goals. Pre-assessments help the learner evaluate their level of knowledge and skip a section to expedite their learning. Post-assessments help the learner determine their proficiency in a subject and whether they need to retake a section. Total completion time depends on many factors, such as the individual learner, assessment results, and the type of content.

Where can I find a list of what certification and product training courses are available on Cisco U.?
Users can navigate to the Explore section on Cisco U., which shows available content for Learning Paths, courses, events and webinars, podcasts, videos, and tutorials.

Will adjacent technology training, such as Ansible, other programming languages, and Visual Studio, be offered on Cisco U.?
Cisco U. will include adjacent technology training across free and paid subscriptions. Adjacent technology will vary per subscription.

What is the difference between Cisco U. and Cisco Digital Learning (CDL)?
Cisco U. is an all-inclusive online learning experience, and CDL is a subscription of digital learning courses.

If I have an existing Cisco Digital Learning (CDL) subscription, will I be able to access Cisco U.?
Yes, current CDL subscribers will have access to Cisco U.

Can I earn Continuing Education (CE) credits on Cisco U.?
Yes, you can earn Continuing Education credits after general availability.

Where can I find which Cisco U. Learning Paths are CE-eligible and how many credits I can earn?
Please reference to the Cisco U. Continuing Education overview.

Will the Cisco Learning Network (CLN) Community be integrated into Cisco U.?
Yes, the CLN Community will be integrated into Cisco U.

Will Cisco U. replace the Cisco Learning Network (CLN) Store?
CLN Store products and training will be integrated to Cisco U. over time. In the meantime, individual courses will be available for purchase from the CLN Store and through CCW.

Do you offer testing accommodations for individuals with disabilities or special needs?
Yes, Cisco are committed to providing an inclusive and accessible testing experience for all our users. If you require testing accommodations, please contact Cisco before taking the test, and they will work with you to determine the appropriate accommodations. Cisco may require additional documentation or information to ensure that we can provide the best accommodations possible. You can request all accommodations for Associate, Professional and Specialist exam appointments. For CCIE Lab exam appointments, please request your accommodation appointment at the CCIE Portal (a CSCO ID is required).

Frequently Asked Questions about Cisco e-Learning Courses

When does the subscription period begin for my Cisco e-learning course?
A subscription starts immediately from the time of purchase.

For how long will I have access to the e-learning course?
For individual course titles, access duration is 6 months.

Are there any special browser settings I need to take this e-learning course?
Browsers must have JavaScript enabled and pop-up blockers turned off.

Are there differences in the e-learning course if I access it from a tablet?
The overall experience should be the same, however, it is highly recommended that you use an external keyboard when using the virtual labs and challenges.

Can I access my e-learning from more than one device?
Yes. You can only use one device at a time however, so be sure to log off one device before logging on to another device. The e-learning will resume on the new device where you left off on the previous device.

Can I download the e-learning material and view it offline?
No. This product is intended to be used online only at this time.

Can I print the e-learning content?
This product was designed to be consumed online and does not provide print-ready study materials.

How can I print a certificate of completion for this e-learning product?
Once you complete the course, you will have access to a page that allows you to print a certificate of completion.

Can I use Cisco Learning Credits to pay for the e-learning course?
Yes. Please contact your Account Manager to find out how many credits are required.