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Assertiveness and Self-Confidence Training [NZPD]

Length 1 day
Price NZD 695 exc GST

Course overview

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Why study this course

This course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity, and how to behave when someone else is being overbearing towards you.

Be empowered with the confidence to be “heard”. You'll learn to enhance and develop techniques to communicate politely and assertively without being pushy.

You'll also learn how to approach difficult topics and topics you're passionate about with constructive approaches, including how to say "no" without being portrayed as "offensive", use body language effectively, express your views and disagreements positively, and more.

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What you’ll learn

After completing this course participants will be able to:

Understand what it means to be assertive and self-confident
Be okay with speaking up and standing up for what they believe
Use techniques to confidently express opinions and needs
Say 'no' without being rude or seeming disinterested
Recognise that they are important and that their opinions are valid and worthy of consideration
Identify and eliminate negative thinking and self-talk
Become a more effective communicator
Set achievable goals in line with personal values
Discover how to "feel the part", "look the part", "sound the part", and "become the part"
Recognise and deal with difficult behaviours in other people

Lumify at Lumify Work

Lumify Work is the leading information and communications technology training provider in Australia, New Zealand, and the Philippines. In collaboration with our partners, our team designed and curated courses and masterclasses to enable people with skills in consulting, vendor management, IT Service Management (ITSM), and more.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Me, We - Making Your Mark

Understanding Self-Confidence
Understanding Me
Understanding Others

Lesson 2: How We Behave - Thoughts and Responses

The Good, the Bad, and the Ugly
Doubt
Realistic Concern and Doubt
Projecting Self-Confidence

Lesson 3: Communicating With Confidence

What you Say
How you Say it
Listening

Lesson 4: Self-Confidence - Building It and Rebuilding It

Building on Your Strengths
Confidence Spoilers
Building Confidence - Four Areas of Focus
Workplace Challenges to Self-Confidence

Lesson 5: Mastering Assertiveness - When and How to Use It

Your Rights
Getting Over Saying ‘No’
Ways of Saying 'No'
Being Assertive Towards Your Boss

Lesson 6: We're All Different - Asserting in a Global World

The Cultural Dimension of Assertiveness and Self-Confidence
Social Media and Self-Confidence

Lesson 7: Reflections

Create an Action Plan
Accountability = Action

Prerequisites

None

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.