Peter Wykes

Team Manager Customer Contact Centre - Sydney Water

I would like to thank Lumify (formerly DDLS) for developing a tailor-made training package on “Communication and Customer Skills”. The content was invaluable in addressing our objectives and it was delivered by a very enthusiastic and knowledgeable presenter in Guy. His presentation style certainly kept everybody’s attention and interest throughout the training.
We found the training extremely beneficial in reinforcing and providing some handy tips, in dealing with all types of customers. Following the training, the office was a buzz with enthusiastic and highly motivated people, ready to assist customers with their newly acquired skills.
On behalf of staff and the management team, we would like to thank Lumify (formerly DDLS) and in particular Guy for what was an outstanding training experience.
Peter Wykes
Team Manager Customer Contact Centre - Sydney Water

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Dan Boariu
Program Management Officer - Victoria University
Some time back I was telling some of my colleagues how fantastic I am at prioritising, calendarasing, negotiating and managing my time and while talking I have realised that the reason behind all these skills is the training sessions I had at DDLS. I have applied what I learned to my everyday work activities and have seen great results. Some of the things I have learnt include time management, emotional intelligence and negotiating. Previously my
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Peter Wykes
Team Manager Customer Contact Centre - Sydney Water
I would like to thank Lumify (formerly DDLS) for developing a tailor-made training package on “Communication and Customer Skills”. The content was invaluable in addressing our objectives and it was delivered by a very enthusiastic and knowledgeable presenter in Guy. His presentation style certainly kept everybody’s attention and interest throughout the training. We found the training extremely beneficial in reinforcing and providing some handy ti
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I found the Leadership for IT Professionals course very satisfying and would recommend it to others looking to learn or reinforce leadership skills. It was both informative and inspirational. The instructor drew upon a broad range of personal experiences and interesting anecdotes to help deliver the knowledge. In addition, the student to instructor ratio was ideal allowing everyone to ask questions relative to their fields, augmenting the curricu
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DDLS has provided us with high quality training in a relaxed environment. Instructors have a well qualified background not only in technical skills but also in soft skills ensuring they have the ability to pass on their knowledge students.
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The Leadership for IT Professionals course is one of the best courses I have attended. The material covered was very relevant to both work and life experiences. I can say that the skills learnt in the course have been applied to both my work environment as well as personal life. The trainer was one of the best educators I have had. He made the material interesting and had an excellent method of communicating effectively, even with the biggest sce
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Sonya Mulder
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Tiffany Granger
ICT Service Desk - Royal Children's Hospital
After attending you course, I have come back to work with a different attitude to my work and customers. After talking about the different personalities and the way to deal with these, it has made communicate better for others to understand.I thoroughly enjoyed the training over the last two days and have taken a lot away, I will put it all into practice. Believe it or not, I actually put into practice at home last night with my sister. 😉 On a m
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