Andrew Eav

Analyst

Adrian was my Trainer for ITIL 4 Foundation. I am very happy to have learnt ITIL from an expert like Adrian.

His deep experience in IT allows him to contextualise ITIL concepts using a variety of real-world examples (Financial Services, FMCG, Manufacturing, Government, Digital, etc.) and modern resources (kotterinc; kanban.university; agile methodology applied to business functions like human resources, data and marketing).

Furthermore, he is an excellent presenter and fosters a collaborative environment through banter and empathy, whereby my cohort felt welcomed and empowered to discuss our ideas and opinions on all things ITIL and technology strategy and transformation throughout history to today's ever-bleeding-edge environment.

Ultimately, Adrian delivered an enriching, engaging and fun educational experience that I will not forget.

Thanks Adrian!
Andrew Eav
Analyst