End User Applications courses

What are end user training best practices?

When discussing end user training best practices, we need to define end user applications and end user training.

TechTarget explains that end-user computing (EUC) is a term that refers to the technologies that professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their day-to-day tasks.

The major components of EUC are physical desktop computing, virtual desktop computing and mobile computing, each with several different software and programs.

And what is end user training? End user training is the process of educating end users about how to use your products or services. Using instructor-led digital learning tools is one of the most popular methods.

End users are often defined as customers, but going beyond this, end users are professionals outside the field of advanced information technology. From doctors to nurses, drivers, marketers, sales staff and facilities managers - end users have a basic understanding of computers and software to perform their day-to-day functions at work. These can include admin tasks like responding to emails, scheduling tasks and meetings, updating documents, etc.

When it comes to end user training best practices, you can expect that it will typically start by:

1. Enumerating and discussing the need for end user application

2. Providing datails on end user application requirements such as particular software or programs, permissions per role and specs for equipment

3. Reviewing the end user training program details to confirm that they meet your requirements
   including resources on continuing end user training and learning, including contact details for support teams or communities

4. Gathering feedback on the impact of end user training on the team's productivity

Lumify Work goes beyond these end user training best practices to include:

• Product training - Helping staff familiarise themselves with how to use Microsoft 365 and its different end user applications and features. For example, tasks like submitting a request for annual leave must be included in M365 training if that leave form is hosted in SharePoint and the application is made through M365.
  

• Process training - Requires more involvement from the business's leadership team. Policies need to be developed to reflect your structure and standard operating procedures (SOPs) -- particularly how and where information is stored and shared (for example, OneDrive or SharePoint?). This is to ensure that employees continue using M365 in ways aligned with company objectives.

Making end user training more strategic is the application of Lumify's Good Practice Framework. This frame supports training designed to improve end user adoption within companies. Maximising end user application investments is often hindered by:

• Unplanned migration leading to post-migration problems

• Lack of product and process training

• Needing a framework underpinned by management

This is where the combination of policy reviews and with Sharepoint and Power BI end user training and other Office 365 to end user training is critical.

What are Microsoft 365 and Office 365?

And how long does it take to learn them?

It's a common misconception that Microsoft 365 (M365) is simply a collection of Office 365 (O365) apps that they can access online. In reality, the tools offer unprecedented gains to productivity, communication and collaboration when implemented with end user training and a clear strategy that considers the license you select.

M365 is the newer, more broadly encompassing name for Office 365 (O365). Though the name Office 365 is still commonly used, even by Microsoft, and you will see that name in various places within the Microsoft 365 environment like Microsoft Office 365.

M365 is an umbrella term for Microsoft applications and cloud-based services. It includes everything you know in Office 365 plus the Windows 10 Operating System and the Enterprise Mobility Suite for Security and Management apps. It is a subscription service from Microsoft that gives you access to a suite of the most up-to-date web based and desktop communication and productivity tools.

On its own, you can buy Office 2021 as a one-time purchase with options to buy upgrades down the line. It includes applications like Exchange, Office Apps (Word, PowerPoint and Excel), SharePoint and OneDrive.

How long does it take to learn Office 365? When it comes to familiarising yourself with the different features of the end user applications, students say it is typically one month with frequent use. And learning takes faster with more significant when designed with a trainer who can share insights for your end user adoption and training strategy.

Custom Learning Solutions for End User Training

Every organisation is different. And while Lumify Work has over 700 instructor-led training courses covering key technologies and processes, we understand that often you might need end user training that follows best practices while being tailored to your specific needs.

It might be time constraints, privacy concerns or specific learning outcomes that means you need a solution designed just for your organisation. Or you are rolling out an organisation-wide technology upgrade and need training done fast and effectively. We’re here to help.

What can we do for you?

• Express Learning - Deep dive into an application, reduced training time and the specific knowledge your team needs.

• Bespoke Technology - Create documentation, custom training modules and delivery of training to your organisation.

• In-house Training - Expert instructor-led end user training delivered on your premises in Australia or to remote team members.

• e-Learning Tools - Custom creation of e-Learning tools including online training modules and video training.

Learning solutions to meet your needs Lumify Work takes the time to listen, and work closely with your team to craft the best learning solution to meet your organisational goals. Our expert team and breadth of resources means we can scale to meet your needs and deliver the specific training and results you require.