What you’ll learn
By the end of the course, you should be able to meet the following objectives:
Describe troubleshooting principles and procedures
Use the vSphere Client, the command line, and log files to configure, diagnose, and correct problems in vSphere
Explain the key vSphere log files from troubleshooting perspective
Describe the benefits and capabilities of VMware Skyline
Identify the networking issues by examining the reported symptoms, and troubleshoot the reported problems
Identify the storage issues by examining the reported symptoms, and troubleshoot the reported problems
Troubleshoot vSphere cluster failure scenarios and analyse possible causes
Diagnose common VMware vSphere High Availability (vSphere HA) problems and provide solutions
Trouble virtual machine problems, including migration problems, snapshot problems, and connectivity problems
Identify VMware ESXi™ host and VMware vCenter Server® problems, analyse failure scenarios, and find resolutions
Troubleshoot performance problems with vSphere components
VMware at Lumify Work
VMware is the world leader in server virtualisation technologies. Lumify Work is the largest VCF Education Delivery Partner in Australia and New Zealand, offering training in vSphere, Aria Suite, vRealize, vSAN, NSX, and VMware Cloud Foundation courses.
Who is the course for?
System Architects
System Administrators
Course subjects
1. Course Introduction
2. Introduction to Troubleshooting
Define the scope of troubleshooting
Use a structured approach to solve configuration and operational problems
Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency
3. Troubleshooting Tools
Identify the utilities and tools used to run commands
Identify how to access the vSphere ESXi shell
Run commands to view, configure, and manage vSphere components
Use Standalone ESXCLI for troubleshooting
Run ESXCLI commands from the Standalone ESXCLI tool
Use Data Center CLI commands for troubleshooting
Run commands to view, configure, and manage your vSphere components
Identify the best tool to use for CLI troubleshooting
Locate important log files
Identify how to use log files in troubleshooting
Describe the benefits and capabilities of VMware Skyline™
Explain how VMware Skyline works at a high-level
Identify the types of health information provided by Skyline Health
Identify uses for VMware Skyline Advisor
Describe the support bundle REST API
Use the support bundle REST API
4. Troubleshooting Virtual Networking
Analyse and troubleshoot standard switch problems
Analyse and troubleshoot virtual machine connectivity problems
Analyse and troubleshoot management network problems
Analyse and troubleshoot distributed switch problems
5. Troubleshooting Storage
Recognise components in the vSphere storage architecture
Identify the possible causes of problems in the various types of datastores
Analyse the common storage connectivity and configuration problems and discuss the possible causes
Resolve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
Analyse log file entries to identify the root cause of storage problems
Use ESXi and Linux commands to troubleshoot storage problems
Investigate ESXi storage issues
Troubleshoot virtual machine snapshots
Troubleshoot storage performance problems
Recognise how multipathing works
Identify the common causes of missing paths
Resolve the missing path problems between hosts and storage devices
6. Troubleshooting vSphere Clusters
Identify and troubleshoot potential vSphere HA problems
Analyse and solve vSphere potential vMotion problems
Diagnose and troubleshoot potential vSphere DRS problems
7. Troubleshooting Virtual Machines
Describe virtual machine files
Identify, analyse, and solve virtual machine snapshot problems
Discuss virtual machine files and disk content IDs
Troubleshoot virtual machine power-on problems
Identify possible causes and troubleshoot virtual machine connection state problems
Diagnose and recover from VMware Tools™ installation failures
8. Troubleshooting vCenter Server and ESXi
Analyse and resolve vCenter service problems
Diagnose and troubleshoot vCenter database problems
Use vCenter appliance shell and the Bash shell to identify and solve problems
Identify and troubleshoot ESXi host problems
Prerequisites
This course requires completion of one the following courses:
The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:
Install and configure ESXi
Install vCenter Server
Create vCenter Server objects, such as data centers and folders
Create and modify a standard switch
Create and modify a distributed switch
Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
Create a VMware vSphere VMFS datastore
Modify a virtual machine’s hardware
Migrate a virtual machine with VMware vSphere vMotion® and VMware vSphere Storage vMotion®
Configure and manage a VMware vSphere Distributed Resource Scheduler™ cluster
Configure and manage a VMware vSphere HA cluster
Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI
If you cannot complete these tasks, VMware recommends that you take the VMware vSphere: Install, Configure, Manage [V8] course instead.
Course not listed?
Lumify Work can offer older versions of some VMware courses, as well as a range of additional courses not shown on our website. Please contact us if the course you're interested in is not listed on our website. See the list of additional courses and versions here.
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Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
