This two-day training course builds upon the knowledge obtained in the ServiceNow Platform Analytics Fundamentals course. Here you'll learn how to apply advanced reporting and data visualisation, platform analytics, and application administration skills to take your historic trends and measurements to the next level.
Note: Platform Analytics was previously known as Performance Analytics.
Upon completion of this course, students will be able to:
Understand the Platform Analytics Adoption Journey
Identify different Analytics Workspace components
Understand Scripts in Indicator Aggregates, Buckets, and Mappings
Restrict Breakdown Element visibility with Allow List and Deny List
Use various types of data sources to build data visualisation in Platform Analytics
Use Advanced data visualisation techniques for impactful data summaries
Build a more interactive dashboard in the Analytics Center
Create Filters using data sources and apply them to various Visualisations
Use Spotlight to identify high-priority work
Leverage Metrics for Reporting and Metric Based Indicators
Apply Formula Indicator Techniques
Configure Index Indicators and External Indicators
Master Analytics best practices and use cases for complex scenarios
Deploy Analytics solutions, perform diagnostics, and system administration
ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorised Partner for ServiceNow.
Anyone wanting to learn how to apply advanced data visualisation in platform analytics, and application administration skills to take their historic trends and measurements to the next level.
Attendees must have completed the Service Now Platform Analytics Fundamentals (PAF) course and have some experience with ServiceNow; advanced experience is not necessary.
A high-level overview of the Platform Analytics architecture, components, data flow, stakeholders, and deployment process is required to get the most out of this course. Users should complete the Platform Analytics Fundamentals Review – a self-paced, on-demand eLearning.
Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
