In this one-day training course, students practice building journeys using Dynamics 365 Customer Insights. The skills validated include creating marketing assets like emails, creating a segment, creating a journey, adding elements to a journey, and publishing the journey.
After completing this course, students will be able to:
Upload images to the file library and use images in marketing content
Create and publish an email
Enhance your emails by using personalisation, content blocks, content ideas, and more
Upload images to the file library and use images in marketing content
Add personalisation to emails
Manage segments in real-time journeys
Work with triggers in real-time journeys
Create a journey
Set a business goal and measure progress through a journey
Determine when to use attribute versus if/then branches
Use an A/B test within the customer journey
Use AI-driven, run-time channel optimisation
Raise triggers from a journey to run another journey or Power Automate flow
Create a marketing email
Create a segment
Build a segment-based journey
Build a trigger-based journey
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Business Analysts
Functional Consultants
Students should be familiar with the basic features of Dynamics 365 Customer Insights and how to configure them
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
