Microsoft 55342 - Supporting and Troubleshooting Windows 11

Course subjects

Module 1: Introducing Windows 11

This module describes the new Windows 11 operating system features and devices, with a particular focus on what’s changed since Windows 10. The module also describes the process of developing and applying a Windows 11 troubleshooting methodology.

Lessons

• Overview of Windows 11 including Windows Copilot

• Recommendations for typical troubleshooting procedures

• Troubleshooting installation and deployment

• Introduction to management and troubleshooting tools

Lab: Using Windows 11 troubleshooting tools

• Use Windows 11 troubleshooting tools

Module 2: Administering Windows 11 Remotely

This module describes how to use the various remote administration tools in Windows 11 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Lessons

• Using Windows Admin Center

• Using Windows PowerShell

• Implementing Remote Management

Lab: Administering Windows 11 remotely

• Implement Remote Desktop

• Manage remote computers using Windows PowerShell

Module 3: Troubleshooting Startup and Performing System Recovery

This module describes potential problems that can cause startup issues in Windows 11. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). It also describes how to resolve issues related to operating system services and how to recover a computer.

Lessons

• Recovering Windows 11

• Configuring the Registry

• Troubleshooting Windows 11 startup

• Implementing and troubleshooting BitLocker

• Troubleshooting OS service issues

Lab: Troubleshooting startup and performing system recovery

• Explore Windows RE

• Resolve a startup issue

• Configure and recover BitLocker

• Recover a computer after failure

Module 4: Troubleshooting Devices and Device Drivers

This module explores how to troubleshoot issues related to hardware devices and device drivers.

Lessons

• Overview of hardware troubleshooting

• Troubleshooting device drivers

Lab: Troubleshooting devices and device drivers

• Troubleshoot missing drivers

• Resolve a hardware issue

Module 5: Configuring and Troubleshooting Network Connectivity

This module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution. This module also provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

Lessons

• Configuring network connectivity

• Troubleshooting network connectivity

• Implementing and troubleshooting name resolution

• Implementing and troubleshooting remote access

Lab: Configuring and troubleshooting network connectivity

• Troubleshoot a network connectivity issue

• Troubleshoot name resolution

• Troubleshoot remote access

Module 6: Troubleshooting Group Policy

This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

• Overview of Group Policy

• Resolve GPO application issues on client devices

Lab: Troubleshooting Group Policy

• Troubleshoot the application of GPOs on client devices

Module 7: Configuring and Troubleshooting Security Settings

This module describes various security settings in Windows 11, including Credential Guard, Exploit Guard, and Application Guard. Windows Hello authentication is also covered, in addition to common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also explains ways to secure the startup environment, including Secure Boot and related technologies.

Lessons

• Implementing network security

• Implementing Windows 11 security features

• Configuring and troubleshooting user accounts

Lab: Configuring and Troubleshooting Security Settings

• Resolve a sign-in issue

Module 8: Configuring and Troubleshooting User State

This module provides guidance on configuring and troubleshooting user state synchronisation in an on-premises network. This includes managing roaming profiles, UE-V, and folder redirection.

Lessons

• Implementing and troubleshooting user state

• Implementing and troubleshooting Folder Redirection

Lab: Configuring and Troubleshooting User State

• Configure Folder Redirection

• Troubleshoot Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file recovery in Windows 11.

Lessons

• Configuring and troubleshooting file access

• Configuring and troubleshooting shared folders

• Implementing and troubleshooting Work Folders

• Managing and troubleshooting printers

• Recovering files

Lab: Configuring and Troubleshooting Resource Access

• Resolve a file access issue

• Troubleshoot printing

• Recover files

Module 10: Troubleshooting Apps

This module explains how to troubleshoot common desktop app operations issues. It also describes the Universal Windows apps and the Microsoft Store. The module also explains how to resolve issues related to Application Control and AppLocker policies. Finally, the module covers how to enable and configure Kiosk mode.

Lessons

• Troubleshooting desktop apps

• Troubleshooting app compatibility

• Managing UWP apps

Lab: Troubleshooting apps

• Troubleshoot AppLocker

• Provision a kiosk device

Module 11: Monitoring and Maintaining Windows 11

This module describes how to identify performance issues in Windows 11. It also explains how to manage and troubleshoot Windows updates.

Lessons

• Monitoring Windows 11

• Optimising Windows 11 performance

• Managing Windows 11 updates

Lab: Monitoring and Maintaining Windows 11

• Review computer performance

• Configure Windows Update