ITIL courses

Lumify Work offers a large range of ITIL training courses, a widely accepted approach to IT service management, from foundation to expert level.

Authorised ITIL partner

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL®, PRINCE2®, MSP®, AgileSHIFT®, MoP™, and P3O®. Most of our ITIL instructors have expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

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Featured courses

Overview

ITIL®, originally known by its full name Information Technology Infrastructure Library®, is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions, and roles in IT Service Management (ITSM) within the broader context of the ITIL Service Value System, including the intricacies of the service value chain. This provides a comprehensive approach to optimising IT services for business value delivery.

ITIL Training with Lumify Work

Lumify Work is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL course instructors have an Expert Level of ITIL Certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and key concepts to address your holistic ITIL needs.

World’s best practice in IT Service Management captured in ITIL strengthened with the richness of our instructors’ experience in this area ensures your ITIL education with us is relevant and practical.

More information on gaining an ITIL certification like ITIL 4 Foundation in Australia can be found on our certifications pages.

Evening and Weekend Courses

We sometimes offer the opportunity to learn ITIL 4 Foundation in the evenings or on a weekend. Please see dates on our ITIL 4 Foundation - Evening Course page and book now!

If no evening or weekend dates are currently listed, you can register your interest by contacting your Account Manager on 1800 853 276 or email [email protected].

Downloads

ITIL 4 Certification Scheme

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.