ITIL® 4 Specialist: Create, Deliver and Support (CDS)

What you’ll learn

The purpose of the ITIL 4 CDS course is to provide candidates with an understanding of:

• how to plan and build a service value stream to create, deliver, and support services

• how relevant ITIL practices contribute to the creation, delivery and support across the Service Value System (SVS) and value streams

• how to create, deliver and support services

• the changes in organisational structure and use of ITIL guiding principles to improve the organisational structure

• the characteristics of good team culture, and the benefits and challenges of of continual improvement culture

• how to plan and manage resources through workforce planning and results based measuring and reporting

• the concept of advanced analytics and different methods to examine data, including data analytics

• different tools, methods, and capabilities for managing work using an Agile approach

• robotic process automation (RPA) and benefits of an RPA programme

• the use and application of artificial intelligence (AI) in service design and delivery

• Continuous Integration/Continuous Delivery (CI/CD) and its alignment with ITIL guiding principles

• the considerations for and how to design a value stream for development of a new service, and for user support

• the methods for minimising queues

• the need for and different techniques for prioritising work

• the concept of swarming

• the shift-left approach

• buy vs. build, and common sourcing models

• the concept and models for service integration and management

ITIL at Lumify Work

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL. We are also a member of the IT Service Management Forum (itSMF) and most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL.

View all ITIL at Lumify Work courses

Who is the course for?

This course is aimed at service management practitioners who manage the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

This course and the related certification can be beneficial for the following roles:

• IT Operations Managers

• Availability Managers

• Service Desk staff

• Service Managers

• Service Architects

• Security Managers

• Process Owners

• Process Managers

• Technology Support teams

• UX/UI Designers

• Development Managers

• Developers

• DevOps Engineers

• Site Reliability Engineers

• Testers

• Infrastructure Operations Engineer

• Software Developers

• Product Owners

• Project Managers

• Business Relationship Managers

• Customer Relationship Managers

Prerequisites

A pass in the ITIL 4 Foundation or v3 Foundation exam. Proof will need to be provided before attending this course.

Industry Association Recognition

Project Management Institute (PMI®)

• Contact hours: 21 hours

• Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM®)

• Continual Professional Development (CPD) points: 10 points

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.